Frequently Asked Questions

We want you to be completely satisfied with your purchase. This policy applies to all items except commissioned pieces. If you're not happy for any reason, we gladly accept returns under the conditions below.

Yes. You may return any item for any reason within 7 business days of receiving your order. Items must be unused, in their original packaging, and in resellable condition.

If you are dissatisfied with the product, we will provide a return shipping label at no cost to you.

Please inspect your item immediately upon arrival. If you find any shipping damage, send us photos as soon as possible at [email protected] and we will make it right.

Contact us immediately if your item has a defect. You must initiate the return request within 30 days of receipt. We will provide a full refund and cover the return shipping costs. We may ask for photos of the defective item.

Email us at [email protected] with your order number and reason for the return. We will send you return instructions and a prepaid shipping label by email.

Once we receive and inspect the item, your refund will be processed within 3 business days.

We typically ship your item the day after it is ordered, Monday through Saturday. This excludes days when the post office is unavailable due to holidays, inclement weather, or other closures.

If we are unable to meet our next-day shipping policy, we will notify you of the delay and you may request a full refund.

Yes. We design and craft unique pieces for individual clients — including commissioned wall art, reproductions of antique moulding profiles, and custom picture frames built to hold your specific artwork.

Reach out to us at [email protected] to discuss your project.

Because commissioned pieces are designed and built to your specifications, they are not eligible for our standard return policy. Please reach out before placing a commission if you have any questions or concerns.